Man and Van West Kensington Service Terms and Conditions
These Terms and Conditions govern the provision of man and van and related removal services by Man and Van West Kensington. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man and Van West Kensington, the provider of the man and van and removal services.
1.2 "Customer" means the person, firm, or organisation requesting or receiving the services.
1.3 "Services" means any man and van, removal, transport, packing, loading, unloading, or related services provided by the Company.
1.4 "Goods" means any items, furniture, personal effects, equipment, or other property transported, handled, or stored by the Company on behalf of the Customer.
1.5 "Service Address" means any collection, delivery, or service location specified by the Customer within the agreed service area.
2. Scope of Services
2.1 The Company provides man and van and removal services for residential and commercial customers, including collection, loading, transport, unloading, and, where agreed, limited packing or furniture assembly.
2.2 The specific Services to be provided, the estimated time, and the Service Address or addresses will be agreed with the Customer at the time of booking.
2.3 The Company reserves the right to refuse to carry any Goods which in its reasonable opinion are unsafe, illegal, hazardous, or unsuitable for transport, including but not limited to explosives, flammable substances, toxic materials, or items prohibited by applicable regulations.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted booking channels as notified from time to time. The Customer must provide accurate information regarding the Services required, including property access details, number of items, special handling needs, and dates and times.
3.2 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation and any associated charges if the information provided is incomplete, inaccurate, or changes before or during the provision of the Services.
3.3 A booking is only confirmed once the Customer has accepted the quotation and, where required, paid any deposit or pre-payment requested by the Company. The Company may decline a booking at its sole discretion.
3.4 The Customer is responsible for ensuring that appropriate parking and access are available at both collection and delivery addresses. Any parking charges, fines, or additional time incurred due to restricted access or waiting will be chargeable to the Customer.
4. Prices and Payments
4.1 Prices may be charged on an hourly basis, a fixed price basis, or a combination, as specified in the quotation. Minimum charges may apply, and any such minimums will be stated in the quotation or communicated during booking.
4.2 Unless otherwise stated, prices do not include tolls, congestion charges, parking fees, disposal charges, or other third-party costs, which will be payable by the Customer in addition to the quoted price.
4.3 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services.
4.4 The Customer agrees to pay all charges in full on the due date. If payment is not made when due, the Company reserves the right to charge interest on overdue amounts, recover reasonable debt recovery costs, and suspend or decline further Services.
4.5 Where Services exceed the expected duration due to reasons beyond the Company’s control, including but not limited to delays caused by the Customer, additional items, or access issues, the Company may charge for the extra time at the prevailing hourly rate.
5. Deposits and Cancellations
5.1 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be communicated to the Customer at the time of booking.
5.2 If the Customer cancels the booking, the following cancellation terms will apply unless otherwise agreed in writing:
a) Cancellation more than 72 hours before the scheduled start time: any deposit may be refundable at the Company’s discretion, less any reasonable administrative costs.
b) Cancellation between 24 and 72 hours before the scheduled start time: the Company may retain part or all of the deposit, or charge a percentage of the quoted price, to cover allocated resources.
c) Cancellation less than 24 hours before the scheduled start time or non-attendance by the Customer: the Company may charge up to 100 percent of the quoted price.
5.3 If the Company needs to cancel or reschedule the Services due to circumstances beyond its control, such as severe weather, vehicle breakdown, or staff illness, it will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any sums paid for Services not provided. The Company will not be liable for any indirect or consequential loss resulting from such cancellation.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a) Ensuring that Goods are properly packed, secured, and ready for transport, unless packing services have been specifically agreed as part of the quotation.
b) Informing the Company in advance of any fragile, valuable, or unusually heavy items that may require special handling or equipment.
d) Obtaining any permits or authorisations required for parking or access, and paying any related fees.
e) Being present, or appointing an authorised representative to be present, at collection and delivery addresses to supervise loading and unloading and sign any job completion documentation.
6.2 The Customer warrants that they are the owner of the Goods or have the authority of the owner to enter into this agreement. The Customer shall indemnify the Company against any claim by a third party alleging ownership or superior rights in relation to the Goods.
7. Limitations and Exclusions of Liability
7.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.
7.2 The Company will not be liable for:
a) Loss or damage arising from faulty or inadequate packing by the Customer where packing services are not provided by the Company.
b) Loss or damage to fragile items, including but not limited to glass, china, electronics, artwork, or antiques, unless the Company has specifically agreed to pack and handle them with additional protection.
c) Loss or damage resulting from normal wear and tear, inherent defects, or pre-existing damage in the Goods.
d) Loss or damage resulting from war, terrorism, natural disasters, extreme weather, or other events beyond the Company’s reasonable control.
7.3 In any event, the Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods directly affected and the charges paid for the Services, subject to any higher level of cover expressly agreed in writing.
7.4 The Company shall not under any circumstances be liable for indirect or consequential loss, including but not limited to loss of profit, loss of revenue, loss of business, or loss of enjoyment.
7.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event no later than seven days after completion of the Services. The Customer must provide reasonable evidence of the loss or damage and cooperate with any investigation.
8. Delays and Access Issues
8.1 While the Company will use reasonable efforts to meet any agreed dates and times, all arrival and delivery times are estimates and are not guaranteed. Delays may occur due to traffic, weather, or other factors beyond the Company’s control.
8.2 The Customer will be responsible for any additional charges arising from delays caused by:
a) The Customer not being ready at the agreed time.
b) Inadequate access, including blocked entrances, narrow stairways, or restrictions on loading or unloading.
c) Waiting for keys, agents, or third parties to provide access to a property.
8.3 Where delays or access issues make it impossible or unsafe for the Company to complete the Services within the allocated time, the Company may, at its discretion, reschedule the remaining work and charge for further time as required.
9. Waste and Disposal Regulations
9.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste disposal operator and will only remove items for disposal where this has been agreed in advance as part of the Services.
9.2 Items that are to be disposed of must be clearly identified by the Customer. The Customer must not request the Company to dispose of hazardous, prohibited, or regulated waste, including but not limited to chemicals, oils, asbestos, clinical waste, or electrical items subject to specific recycling schemes, unless expressly agreed and legally permitted.
9.3 Where the Company agrees to remove items for disposal, it will do so using legally compliant disposal routes. Any disposal charges, including facility fees and additional labour, will be payable by the Customer.
9.4 The Customer is responsible for ensuring that any items presented for disposal are legally permitted to be disposed of and that any necessary permissions have been obtained. The Customer will indemnify the Company against any claims, penalties, or costs arising from unlawful or improper disposal requested by the Customer.
10. Insurance
10.1 The Company maintains appropriate public liability and, where applicable, goods in transit insurance for the nature of its Services. Details of cover, exclusions, and limits are available on request.
10.2 It is the Customer’s responsibility to obtain any additional insurance they consider necessary to cover the full value of their Goods or any special risks not covered by the Company’s policies.
11. Complaints and Disputes
11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the issue can be addressed promptly.
11.2 The Company will use reasonable efforts to investigate and respond to complaints within a reasonable timeframe. The Customer agrees to allow the Company a reasonable opportunity to remedy any service issues before pursuing other remedies.
11.3 Any legal proceedings arising out of or in connection with these Terms and Conditions or the Services must be commenced within twelve months of the date on which the Services were completed or should have been completed, failing which any claim shall be time-barred.
12. Data Protection and Privacy
12.1 The Company will collect and use personal data relating to the Customer for the purposes of managing bookings, providing Services, processing payments, and fulfilling legal obligations.
12.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the Services, comply with legal requirements, or with the Customer’s consent.
12.3 By using the Services, the Customer consents to the processing of their personal data in accordance with applicable data protection laws.
13. Amendments to Terms
13.1 The Company may update or amend these Terms and Conditions from time to time. Any revised terms will apply to new bookings from the date of publication or notification and will not affect existing confirmed bookings unless the Customer is notified and agrees.
13.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless otherwise agreed in writing.
14. Severability
14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By confirming a booking or using the Services of Man and Van West Kensington, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
What Customers Say?
We have positive customer feedback of 99.5% when it comes to contented clientele. We are the experts in the area and have a record for being the best. With a good range of moving services at affordable rates who beats that? Our staff members will go that extra mile and ensure total satisfaction with a removal. You view means we can continue to improve. Check what our customers say about their experiences with us before making your decision.
Best Prices on Man and Van West Kensington
Hire the best man and van West Kensington service that money can buy.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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CONTACT US
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Opening Hours:
Monday to Sunday, 07:00-00:00 -
Company name:
Man and Van West Kensington. -
Office Address:
26 Blythe Rd, W14 0HA -
E-mail:
[email protected] -
Web:
https://manandvanwestkensington.com/ -
Description:
With our professional man and van services on your disposal you will experience the most hassle-free move ever. Give us a ring now! Don’t waste time!
