Terms and Conditions for Man and Van West Kensington Services
These Terms and Conditions govern the supply of man and van West Kensington services, including domestic removals, office moves, item transport, collection, delivery, loading assistance, and related logistics support. By placing a booking, making a payment, or allowing our team to begin work, the customer agrees to be bound by these terms. These provisions are designed to set clear expectations for service scope, pricing, safety, responsibility, and lawful disposal of items and waste. They apply to all bookings unless expressly varied in writing by the service provider.
For the purposes of these Terms and Conditions, “customer” means the person or business requesting the service; “service provider” means the company operating the Man and Van West Kensington service; and “goods” means any furniture, household items, commercial items, waste, packaging, or other materials being moved or handled. References to “site,” “premises,” or “property” include houses, flats, offices, storage units, loading bays, and any other location where work is carried out. Where a booking involves additional labour, waiting time, parking complications, access difficulties, or disposal of prohibited materials, the customer may be charged additional fees in accordance with these terms.
These terms are intended to be fair and practical. They do not limit any rights that cannot legally be excluded under UK consumer law. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any waiver of a term must be stated clearly in writing and should not be interpreted as a general waiver of the provider’s rights.
The booking process begins when the customer submits details of the job, including the pickup and delivery addresses, preferred date and time, inventory description, access conditions, and any special handling requirements. A quotation may be provided based on the information supplied, and that quotation is usually an estimate unless confirmed as fixed in writing. The customer must ensure that all information is accurate and complete. If the actual job differs from the booking details, the provider may revise the price, timing, staffing, vehicle size, or equipment required.
To secure a van and man service in West Kensington, the customer may be asked to confirm acceptance of the quote and pay a deposit or full amount in advance. A booking is only deemed accepted once the provider has issued confirmation, whether by email, message, or another written method. The provider reserves the right to refuse, postpone, or cancel a booking if the job is unsafe, outside operational capability, unlawful, or otherwise impractical. Booking requests made on behalf of a third party remain the responsibility of the person who made the booking unless the provider has agreed otherwise in writing.
All arrival times are estimated only. Traffic, weather, access restrictions, vehicle loading conditions, and prior jobs may affect timing. While every reasonable effort is made to attend on time, the service provider shall not be liable for minor delays outside its control. If the customer requires a narrow time slot or timed delivery, this must be agreed in advance and may involve an additional charge. The customer should ensure that someone authorised is present at both collection and delivery points where required.
Payment terms depend on the type and size of the job. Unless otherwise agreed, payment is due on completion of the service or before unloading where the provider reasonably requires advance payment. The company accepts the payment methods specified at the time of booking, and all amounts must be paid in full without deduction or set-off. Prices may include labour, vehicle use, standard insurance cover, and fuel unless stated otherwise, but they do not automatically include congestion-related charges, parking penalties, road tolls, ferry charges, waiting time, specialist equipment hire, or disposal fees.
If the job exceeds the agreed duration, includes extra flights of stairs, requires carrying items further than expected, involves delays caused by the customer, or demands additional personnel, the provider may charge a reasonable supplementary fee. Quotations are based on the information supplied at booking and may be amended if the actual work differs materially. The customer acknowledges that commercial rates may also vary depending on the day, time, distance, and volume of goods. Any agreed discount or promotion applies only to the specific booking to which it relates.
Invoices must be checked carefully by the customer and disputed promptly. If any payment is reversed, declined, or delayed, the customer remains liable for the outstanding amount together with any reasonable recovery costs permitted by law. Interest may be applied to overdue sums in accordance with applicable legislation. The provider may suspend or withhold further services until all outstanding balances are settled.
Cancellations and amendments must be made as early as possible. If the customer wishes to cancel or change the booking, the provider may permit this subject to availability and administrative considerations. Cancellations made with short notice may attract a fee, especially where vehicles, staff, equipment, or scheduled time have already been reserved. If a booking is cancelled after the team has been dispatched or arrived at the site, the customer may be charged for the full or partial cost of attendance, loading time, and any incurred expenses.
If the customer is not present at the agreed time, does not provide access, fails to secure parking permission where required, or cannot proceed with the job for reasons within their control, the provider may treat this as a late cancellation or aborted job and charge accordingly. The provider may also cancel or pause the booking if conditions are unsafe, if information provided by the customer was misleading, or if the customer behaves abusively, unlawfully, or in a manner that prevents the work from being carried out properly. Refunds, where due, will be made only for amounts that the provider is legally obliged to return.
The provider may reschedule a booking if circumstances beyond its reasonable control prevent performance, including severe weather, vehicle breakdown, accidents, strike action, road closures, emergency restrictions, or equipment failure. In such cases, the provider will try to offer an alternative time or date. Where rescheduling is not possible, any prepayment for undelivered services will normally be refunded, subject to lawful deductions for work already completed. Nothing in these terms limits rights relating to cancellation under applicable consumer law where those rights apply.
Liability is limited in accordance with these Terms and Conditions and applicable law. The provider will use reasonable skill and care in performing the service, but the customer remains responsible for ensuring that goods are properly packed, that fragile items are suitably protected, and that the provider is informed of items requiring special handling. Unless agreed otherwise, the customer must remove or secure loose components, drain appliances, disconnect utilities, and prepare items for safe transport. The provider accepts no responsibility for damage caused by inadequate packing, inherent weakness, pre-existing defects, ordinary wear and tear, or items that were not declared as fragile, valuable, or unusually heavy.
Where the provider supplies help with lifting, loading, unloading, or placement, this assistance is given on the understanding that the customer has disclosed any relevant hazards such as awkward access, unstable flooring, fragile surfaces, overweight items, or hidden defects. The customer must not ask the team to carry items that are unsafe, illegal, or unreasonably difficult without suitable equipment and staffing. Any claim for loss or damage must be notified as soon as reasonably possible and supported by evidence. The provider shall not be liable for indirect, consequential, or economic losses, including loss of profit, missed appointments, or business interruption, except where such exclusion is not permitted by law.
The total liability of the provider for any single booking, whether arising in contract, tort, negligence, or otherwise, shall not exceed the amount paid or payable for the relevant service, except where law prevents such limitation. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Customers are responsible for arranging adequate insurance for items of particular value if they wish to protect against risks beyond standard service coverage.
With respect to waste regulations, the customer must accurately describe any materials intended for removal, disposal, recycling, or transfer. The service provider operates in compliance with applicable UK waste laws and may only transport, handle, or dispose of materials it is lawfully permitted to manage. The customer must not include hazardous waste, asbestos, chemicals, gas cylinders, clinical waste, electrical waste requiring special treatment, or any restricted substance unless this has been expressly agreed and lawful arrangements are in place. Where a booking includes disposal, the customer confirms that they have the right to transfer the items and that the materials are not stolen, dangerous, or illegally dumped.
The provider may refuse to collect or dispose of items that appear unsafe, contaminated, excessive in volume, or unsuitable for the intended vehicle or disposal route. If waste transfer is included, the provider may keep records required by law and may ask the customer to confirm the nature and origin of the waste. The customer must cooperate with any lawful request connected to waste handling, segregation, or disposal documentation. Any charges linked to licensed waste facilities, recycling fees, or special handling may be added to the booking price where applicable.
The customer is responsible for ensuring that any items designated as waste are presented for collection in accordance with applicable rules. This includes separating ordinary household waste from regulated materials and avoiding the inclusion of prohibited items in boxes, bags, or furniture. If prohibited waste is discovered during a West Kensington man and van job, the provider may leave the items uncollected, charge for the wasted attendance, or arrange lawful disposal at the customer’s cost where permitted. The provider will not knowingly participate in unlawful fly-tipping or any disposal activity that breaches environmental law.
Customers must ensure suitable access, parking, and permissions for the vehicle and crew. If parking suspension, loading bay access, lift use, key access, permits, or building approval are needed, the customer is responsible for arranging them unless the booking states otherwise. Any fines, penalties, clamp charges, or additional costs caused by lack of access or incorrect information may be charged to the customer. The provider is not liable for delays or failure to complete work where access arrangements are inadequate or unavailable.
The customer must disclose any special circumstances that may affect the safe performance of the job, including items with sentimental or high monetary value, narrow staircases, weight restrictions, restricted hours, or buildings with security requirements. The provider may decline to move items that exceed safe lifting limits or require equipment not available at the time. If a route, item, or condition poses an unacceptable risk, the provider’s decision is final for safety reasons. The customer agrees that the crew may stop work if they consider continuation unsafe or unlawful.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer rights provide otherwise. The provider may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless a later version is expressly agreed.
General provisions apply to the entire agreement. The provider’s failure to enforce any right or term immediately does not mean that right has been waived. Headings are included for convenience only and do not affect interpretation. If a conflict arises between these Terms and Conditions and a separate written agreement, the written agreement will prevail to the extent of that conflict. The customer must not assign or transfer the booking without the provider’s consent.
All personal data provided for a booking will be processed in accordance with applicable data protection law and only to the extent necessary to administer the service, issue invoices, communicate about the booking, and meet legal obligations. The customer should review any privacy information supplied separately where applicable. By using the Man And Van West Kensington service, the customer confirms that they have read, understood, and accepted these Terms and Conditions and that they are authorised to agree on behalf of any other person or business involved in the booking.